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Legal · myWebbing

myWebbing – Privacy Policy and Data Deletion

Last updated: 16 September 2026

This policy explains how Webbing Online Services S.L. («Webbing», «we») processes personal data through myWebbing, our client platform, and its Command Center, including the integration with the WhatsApp Business Platform (Cloud API) provided by Meta Platforms Ireland Ltd. For our website in general, see our Spanish privacy policy.

1. Who we are

  • Company: Webbing Online Services S.L. (VAT/NIF B66154063), registered in the Mercantile Registry of Barcelona.
  • Address: Av. Ernest Lluch 32 – Edificio TCM2 – Oficina 2.19, 08302 Mataró (Barcelona), Spain.
  • Contact: info@webbing.online · +34 650 672 311

2. What the app does

myWebbing lets Webbing and its business clients connect their own WhatsApp Business number (through Meta’s Embedded Signup, including coexistence with the WhatsApp Business app) so their team can read and answer customer conversations, link them to the right customer record and support ticket, and send service notifications using message templates approved by Meta.

3. Data we process

  • People who message the business: WhatsApp phone number, WhatsApp profile name, message content (text, voice notes, images and documents), timestamps and delivery status.
  • Connected business: WhatsApp Business Account ID, phone number ID, display name and phone number, message templates and the access tokens required to operate the account.
  • Administrator who connects the account: basic Facebook profile information (public_profile: name and app-scoped user ID) used only to complete the Facebook Login for Business / Embedded Signup flow.

4. How we use it

  • Show incoming WhatsApp conversations in the Command Center and let the business reply.
  • Associate each conversation with the corresponding customer and support ticket.
  • Transcribe voice notes so they can be read and searched.
  • Send service notifications (ticket updates, renewal reminders, quotes and invoices) through approved utility templates.

We do not sell personal data, we do not use WhatsApp data for advertising, and we do not send unsolicited marketing messages.

5. Legal basis and roles

When a business client connects its own WhatsApp account, that client is the data controller and Webbing acts as data processor on its behalf (Art. 28 GDPR). For Webbing’s own WhatsApp number, Webbing is the controller and the legal basis is the performance of the contract with our customers and our legitimate interest in answering the messages they send us.

6. Recipients and sub-processors

  • Meta Platforms Ireland Ltd. – provider of the WhatsApp Business Platform.
  • Hosting provider – servers where myWebbing stores conversations.
  • OpenAI, L.L.C. – transcription of voice notes. Audio may be processed in the United States under the European Commission’s Standard Contractual Clauses.

7. Retention

Data is kept while the WhatsApp account remains connected to myWebbing and for as long as needed to meet legal obligations. Access tokens are deleted when the account is disconnected.

8. Data deletion instructions

You can ask us to delete your data at any time:

  1. Send an email to info@webbing.online with the subject «Data deletion – myWebbing».
  2. Include the WhatsApp phone number (or the Facebook account / business name) whose data you want deleted.
  3. We will confirm the request and delete the associated conversations, media, transcriptions and tokens within 30 days, except data we are legally required to keep.

Businesses can also disconnect the app at any time from Meta Business Settings (Integrations / Connected apps), which immediately stops any further access by myWebbing.

9. Your rights

You have the right to access, rectify, erase, port, restrict and object to the processing of your data by writing to info@webbing.online. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).