{"id":11948,"date":"2026-09-16T19:28:21","date_gmt":"2026-09-16T19:28:21","guid":{"rendered":"https:\/\/webbing.online\/mywebbing-privacy-policy-and-data-deletion\/"},"modified":"2026-09-17T18:20:32","modified_gmt":"2026-09-17T18:20:32","slug":"politica-de-privadesa-i-supressio-de-dades-de-mywebbing","status":"publish","type":"page","link":"https:\/\/webbing.online\/ca\/mywebbing-privacy-policy-and-data-deletion\/","title":{"rendered":"myWebbing \u2013 Pol\u00edtica de privadesa i supressi\u00f3 de dades"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11948\" class=\"elementor elementor-11948\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f93a05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f93a05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0696855\" data-id=\"0696855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa9b313 elementor-widget elementor-widget-heading\" data-id=\"fa9b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Av\u00eds legal \u00b7 myWebbing<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1b5eb elementor-widget elementor-widget-heading\" data-id=\"3f1b5eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">myWebbing \u2013 Pol\u00edtica de privadesa i supressi\u00f3 de dades<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02b0c21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02b0c21\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2d622e\" data-id=\"a2d622e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c19358c elementor-widget elementor-widget-text-editor\" data-id=\"c19358c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00daltima actualitzaci\u00f3: 16 de setembre de 2026<\/em><\/p>\n<p>Aquesta pol\u00edtica explica com <strong>Webbing Online Services S.L.<\/strong> (\u00abWebbing\u00bb, \u00abnosaltres\u00bb) tracta dades personals a trav\u00e9s de <strong>elMeuTelar<\/strong>, la nostra plataforma de clients i <strong>Centre de comandament<\/strong>, incloent-hi la integraci\u00f3 amb el <strong>Plataforma empresarial de WhatsApp<\/strong> (Cloud API) proporcionat per Meta Platforms Ireland Ltd. Per al nostre lloc web en general, consulteu el nostre <a href=\"https:\/\/webbing.online\/ca\/politica-de-privacitat\/\">Pol\u00edtica de privadesa espanyola<\/a>.<\/p>\n<h2>1. Qui som<\/h2>\n<ul><li>Empresa: Webbing Online Services S.L. (NIF B66154063), inscrita al Registre Mercantil de Barcelona.<\/li><li>Adre\u00e7a: Av. Ernest Lluch 32 \u2013 Edifici TCM2 \u2013 Oficina 2.19, 08302 Matar\u00f3 (Barcelona), Espanya.<\/li><li>Contacte: <a href=\"mailto:info@webbing.online\">info@webbing.online<\/a> \u00b7 +34 650 672 311<\/li><\/ul>\n<h2>2. Qu\u00e8 fa l'aplicaci\u00f3<\/h2>\n<p>myWebbing permet a Webbing i als seus clients empresarials connectar el seu propi n\u00famero de WhatsApp Business (mitjan\u00e7ant el registre integrat de Meta, inclosa la coexist\u00e8ncia amb l'aplicaci\u00f3 WhatsApp Business) perqu\u00e8 el seu equip pugui llegir i respondre les converses amb els clients, vincular-les al registre de client i al tiquet de suport adequats, i enviar notificacions de servei mitjan\u00e7ant plantilles de missatges aprovades per Meta.<\/p>\n<h2>3. Dades que tractem<\/h2>\n<ul><li><strong>Persones que envien missatges al negoci:<\/strong> N\u00famero de tel\u00e8fon de WhatsApp, nom del perfil de WhatsApp, contingut del missatge (text, notes de veu, imatges i documents), marques hor\u00e0ries i estat d'entrega.<\/li><li><strong>Negoci connectat<\/strong> ID del compte de WhatsApp Business, ID del n\u00famero de tel\u00e8fon, nom d&#x27;exhibici\u00f3 i n\u00famero de tel\u00e8fon, plantilles de missatges i els tokens d&#x27;acc\u00e9s necessaris per operar el compte.<\/li><li><strong>Administrador que connecta el compte:<\/strong> informaci\u00f3 b\u00e0sica del perfil de Facebook (perfil p\u00fablic: nom i ID d'usuari d'abast d'aplicaci\u00f3) utilitzada nom\u00e9s per completar el flux d'inici de sessi\u00f3 de Facebook per a empreses \/ registre integrat.<\/li><\/ul>\n<h2>4. Com ho utilitzem<\/h2>\n<ul><li>Mostra les converses entrants de WhatsApp al Centre de Comandament i permet que l'empresa respongui.<\/li><li>Associeu cada conversa amb el client i el tiquet d'atenci\u00f3 al client corresponents.<\/li><li>Transcris notes de veu perqu\u00e8 es puguin llegir i cercar.<\/li><li>Envieu notificacions de servei (actualitzacions de tiquets, recordatoris de renovaci\u00f3, pressupostos i factures) a trav\u00e9s de plantilles d'utilitat aprovades.<\/li><\/ul>\n<p>No venem dades personals, no fem servir dades de WhatsApp per a publicitat i no enviem missatges de m\u00e0rqueting no sol\u00b7licitats.<\/p>\n<h2>5. Base jur\u00eddica i rols<\/h2>\n<p>Quan un client empresarial connecta el seu propi compte de WhatsApp, aquest client \u00e9s el <strong>responsable del tractament<\/strong> i el cinet de refor\u00e7 actua com a <strong>processador de dades<\/strong> en nom seu (Art. 28 RGPD). Pel que fa al n\u00famero de WhatsApp propi de Webbing, Webbing actua com a responsable del tractament i la base jur\u00eddica \u00e9s l'execuci\u00f3 del contracte amb els nostres clients i el nostre inter\u00e8s leg\u00edtim a respondre els missatges que ens envien.<\/p>\n<h2>6. Destinataris i subprocessadors<\/h2>\n<ul><li><strong>Meta Platforms Ireland Ltd.<\/strong> \u2013 prove\u00efdor de la plataforma WhatsApp Business.<\/li><li><strong>Prove\u00efdor d'allotjament<\/strong> \u2013 servidors on myWebbing emmagatzema les converses.<\/li><li><strong>OpenAI, L.L.C.<\/strong> \u2013 transcripci\u00f3 de notes de veu. L&#x27;\u00e0udio pot ser processat als Estats Units d&#x27;acord amb les Cl\u00e0usules Contractuals Est\u00e0ndard de la Comissi\u00f3 Europea.<\/li><\/ul>\n<h2>7. Retenci\u00f3<\/h2>\n<p>Les dades es conserven mentre el compte de WhatsApp romangui connectat a myWebbing i durant el temps necessari per complir les obligacions legals. Els testimonis d'acc\u00e9s s'eliminen quan es desconnecta el compte.<\/p>\n<h2 id=\"data-deletion\">8. Instruccions d'eliminaci\u00f3 de dades<\/h2>\n<p>Podeu demanar-nos que suprimim les vostres dades en qualsevol moment:<\/p>\n<ol><li>Envia un correu electr\u00f2nic a <a href=\"mailto:info@webbing.online\">info@webbing.online<\/a> amb el subjecte <strong>\u00abEliminaci\u00f3 de dades \u2013 myWebbing\u00bb<\/strong>.<\/li><li>Incloeu el n\u00famero de tel\u00e8fon de WhatsApp (o el compte de Facebook\/nom de l'empresa) del qual vulgueu eliminar les dades.<\/li><li>Confirmarem la sol\u00b7licitud i eliminarem les converses, els mitjans associats, les transcripcions i els tokens corresponents dins <strong>30 dies<\/strong>, excepte les dades que estem obligats legalment a conservar.<\/li><\/ol>\n<p>Les empreses tamb\u00e9 poden desconnectar l'aplicaci\u00f3 en qualsevol moment des de la configuraci\u00f3 empresarial de Meta (Integracions \/ Aplicacions connectades), la qual cosa impedeix de manera immediata qualsevol acc\u00e9s posterior per part de myWebbing.<\/p>\n<h2>9. Els vostres drets<\/h2>\n<p>Teniu dret a accedir, rectificar, esborrar, portar, restringir i oposar-vos al tractament de les vostres dades enviant un correu a <a href=\"mailto:info@webbing.online\">info@webbing.online<\/a>. Tamb\u00e9 podeu presentar una reclamaci\u00f3 davant l'Ag\u00e8ncia Espanyola de Protecci\u00f3 de Dades (<a href=\"https:\/\/www.aepd.es\">www.aepd.es<\/a>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal \u00b7 myWebbing myWebbing \u2013 Privacy Policy and Data Deletion Last updated: 16 September 2026 This policy explains how Webbing Online Services S.L. (\u00abWebbing\u00bb, \u00abwe\u00bb) processes personal data through myWebbing, our client platform, and its Command Center, including the integration with the WhatsApp Business Platform (Cloud API) provided by Meta Platforms Ireland Ltd. For our &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"myWebbing \u2013 Pol\u00edtica de privadesa i supressi\u00f3 de dades\" class=\"read-more button\" href=\"https:\/\/webbing.online\/ca\/mywebbing-privacy-policy-and-data-deletion\/#more-11948\" aria-label=\"M\u00e9s informaci\u00f3 sobre myWebbing \u2013 Privacy Policy and Data Deletion\">Llegir m\u00e9s<\/a><\/p>","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-11948","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>myWebbing \u2013 Privacy Policy and Data Deletion | Webbing<\/title>\n<meta name=\"description\" content=\"How Webbing processes personal data through myWebbing and its WhatsApp Business Platform 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